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terms and conditions ....

i4site - Professional Business Web Solutions ('I4SITE') - Terms and Conditions

  • Contract: The client’s approval for work to commence either verbal or by email etc. shall be deemed a contractual agreement between the client and I4SITE. Approval for the work to commence and payment of any advance fee indicates that the client accepts the terms and conditions outlined in this document.
  • Clients Responsibilities with Regard to Copyright: In situations where the client provides images, text, animations or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by I4SITE in the construction of the website may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.
  • Domain Name Registration Charges: All third party costs arising from the registration of a domain name shall be invoiced to the Client by I4SITE. We recommend that clients allow us to register their domain name(s) so that we have administration rights of them.
  • Search Engine Promotion: I4SITE is not responsible for the client’s on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion activity.
  • Cancellation: Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.
  • Failure to Provide Required Website Content: To remain efficient I4SITE must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject other work and enquiries to ensure that your work is completed at the time arranged. This is why we ask that you provide all the required information in advance. On any occasion where we cannot progress your website because you have not provided the required information when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to 15%. If you agree to provide us with the required information and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately.
  • NOTE: Text content should be delivered as a Microsoft Word (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.
  • NOTE: Photographs should be delivered in *.jpg format and graphics should be delivered in*.gif or *.png format. All information delivered must be suitably labeled.
  • Conceptualising: Conceptualising is the process of producing website concepts for clients. Concepts can include site mock ups, graphics and design proposals. You should ensure that you let us have your preferred colour scheme, company logos and specific design requirements beforehand. You can show us another website that you like as an example of what you require to assist us with your design.
  • Quotations: The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated.
  • Advance Payment: For project over £1,000 an advance of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable.
  • Payment terms: Payment is currently accepted by cheque in UK Pounds Sterling, unless otherwise agreed. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25.
  • Credit Card Payments: We currently do not accept Credit card and Debit Card payments.
  • Payment: Payment of any balance will be due within 14 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £50 will be required to have the site restored.
  • Late Payment: Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.
  • Initial and Future Support: The website is provided to and accepted by the client as a fully functioning, completed work. I4SITE's annual fee provides clients with one year of website hosting with on-line (e-mail) technical support and limited design support i.e. updates to minor errors and omissions. Major redesigns are subject to separate quotation. No guarantee of future support is given unless our annual invoice is processed to the agreed timescales.
  • Future Site Problems: Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today’s Internet. It is highly unlikely that these will affect your website, and I4SITE will endeavour to protect it from this as much as we can during its creation. We cannot be held responsible for problems that develop on completed sites as a result of illegal activity.
  • Compliance with Ecommerce, Accessibility or Other Regulations: We design websites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website and its content comply with standing regulations. We cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client’s behalf upon request, but in any business where complex compliance issues exist we recommend that the client takes legal advice from their company lawyer.

    By agreeing to these terms and conditions your statutory rights are not affected.

    I4SITE reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us.

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i4site - Professional Business Web Solutions, 4 Hawthorn Lane, Malvern, WORCS WR14 3LA
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